Frequently Asked Questions
A few answers from the House. For anything else, we'd love to hear from you.
How should I store my spices?
Keep spices sealed in a cool, dry place away from direct sunlight. Product-specific storage guidance will appear on each product page.
How fresh are the products?
Freshness details and best-before information will be provided with each product once the collection is available.
Where can I find ingredients and allergens?
Each product page will list ingredients. Please consult the packaging for allergen information before use; contact us if you need further clarification.
Where do you deliver?
Delivery locations, charges and timelines will be confirmed before orders open.
Which payment methods are accepted?
Secure online payment will be available once checkout is activated. Payment details are not collected on this website at present.
What is your returns and exchanges policy?
The returns and exchanges policy will be published before orders open. Please contact the House with any questions in the meantime.
How do I track my order?
Sign in to your account and open Track an Order to see the latest available order status.
Do you accept wholesale enquiries?
Please use the contact form and select Wholesale enquiry. We will be glad to hear from you.